"The Vocational and Career Psychology Service (BPS) of the German National Employment Agency has developed four new services for competence assessment. They can be used by job placement officers and case workers to better identify soft skills of their customers and use the results for job search...

The paper draws together literature on emotional intelligence (EI) and emotional labour (EL) and examines its influence on work effectiveness (WQ) in different business settings; professional service, service shop and mass service. In professional service, it is proposed that EI is important in...

Periodically, the 'zone of acceptance' within which management may use its authority to direct employees' work needs to be adapted to the changing needs of organisations. This article focuses especially on the non-codified elements of employees' work, such as those commonly the subject of...

Traditional success criteria for construction projects centre on the achievement of cost, programme and quality targets. In this paper, it is argued that these simple measures are too crude to be used for gauging managers' performance in the context of today's construction project environment,...

The strong link between a market orientation and performance in small organizations rests on the organizationÕs ability to use its market-oriented culture to create a sustainable competitive advantage. To do this requires the Þrm to build and maintain a strong market orientation. Using an...

Purpose – The purpose of this research is to study the relationship between the HR control system and organizational results, examining the moderating effect of uncertainty and HR risk behavior. Design/methodology/approach – The study analyzes the relationship between HR control systems and...

This is not a research article but an opinion paper that shares insight into the field of performance measurement from both our direct observations and the views of several manufacturing and service companies from the UK and Norway. Data was collected through a survey on the adoption and...

With changing expectations of citizens and an increasing demand for accountability for results, performance measurement has been recognised as one of the key items of the public sector reform agenda. This subject has attracted a huge interest in the past 10–15 years. This study reviews...

Productivity measurement efforts in the public sector are complicated by two fundamental issues: 1) the role of qualitative factors in service provision; 2) the underdevelopment of measurement culture. This paper describes and implements a new approach for measuring productivity of large public...