The paper draws together literature on emotional intelligence (EI) and emotional labour (EL) and examines its influence on work effectiveness (WQ) in different business settings; professional service, service shop and mass service. In professional service, it is proposed that EI is important in...

This research study is analyzing the relevance of accounting information reflected through the elaboration of firm performance variables and administration because of the necessity of performance to be administrated. The subject of the theme is enclosed in current development of accounting norms...

Continuous improvement of its human resources capacity is the mainstream in Russian Civil Service development. It could be realized through recruiting and retention of qualifi ed servants, and by creating an attractive environment for young specialists. Meanwhile, the conditions of the Russian...

The article provides the main results of the monitoring of performance management introduction into bodies of public administration and of local government, with opinions and experts appreciation taken into account. They were presented within the framework of the Round Table Performance...

A company’s operating capabilities, performance and risk are determined by its supply chain, the complex set of activities spread across internal functions and external partners that together enable it to deliver its products. Supply chains have traditionally been coordinated with...

Environment and, in particular, the problem of global warming and responsible management of energy resources is a sensitive issue, especially important for each of us. It is a problem to be analyzed actively both in terms of absorption grants and project management and the prospect of the...

The aim of this article is to make a comparing between the private and public leadership. We analyze (1) whether there are differences between public and private sector leadership based on some variables related to job complexity of a manager (including the managerial behaviour, job autonomy,...