The purpose of this qualitative research is to explore the role of service quality on customers’ patronage decision of Malaysian health insurance products. Through a critical review of the literature about service quality and customers’ patronage intention this research proposed a...

This study looks at the ethical and moral responsibilities of Muslims in the area of problem solving and decision-making. This moral responsibility is based on the objectives of the shar¥cah (maqOE§id al-shar¥cah) and ijtihOEd. This author defines management from an Islamic perspective (MIP)...

This study examines the role of customer satisfaction in enhancing the loyalty of Muslim and non-Muslim customers in the Malaysian Islamic banking industry. Respondents are the customers (Muslim and non-Muslim customers) visiting the bank counters and have an account with Islamic banks. A total...