This article analyses the development of the European Union (EU) project of a Charter for Services of General Interest (SGI) from the mid-1990s to the publication of the White Paper on Services of General Interest and the draft European Constitution in 2004. Though service charters are often...

Selling off formerly state-owned telecommunications incumbents played a major role in governments’ privatization programmes from the 1980s. One major consequence was that, from the late 1990s, a number of incumbents emerged as the world’s largest Multinational Corporations (MNCs). Despite...

Consumer satisfaction with utility services has received increased attention from firms, consumer associations, regulators and governments since the 1990s. Evidence is mounting that consumers in specific socio-economic groups express lower satisfaction levels than their peers, at least, in some...

This paper analyzes from a regional perspective the use of Servicesof General Economic Interest (SGEI), to which general access in equal conditionsis considered key for social and territorial cohesion by European regulationpolicymakers.In order to do so, citizens’ revealed preferences with...

The European Commission’s proposal for a Directive on the award of concession contracts has sparked vigorous public debate and intense opposition. This Directive is controversial because of the nature of the policy it proposes and because the sectors involved are highly sensitive. This Forum...

Madrid has recently become the site of one of the most controversial cases of public healthcare reform in the European Union. Despite the fact that the introduction of New Public Management (NPM) into Madrid hospitals has been vigorous, little scholarship has been done to test whether NPM...

Augmenting consumer welfare was a key justification behind the reform of utilities from the 1980s. But, three decades later, evidence is mounting that consumer satisfaction with household utilities is quite uneven. Moreover, governments, regulators and international organizations are...