SooCheong (Shawn) Jang; Choi, Kyuwan; Lee, Kyuseok - In: The Service Industries Journal 31 (2010) 14, pp. 2411-2435
The US airline industry has experienced severe turbulence during the recent decade. The September 11 terrorist attack (9/11) was the greatest shock at the beginning of the 2000s. Recently, the dramatic increase in fuel costs emerged as another shock to the industry. To understand the effects of...