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Operations, Quality, and Profitability in the Provision of Banking Services
Soteriou, Andreas; Zenios, Stavros A. - In: Management Science 45 (1999) 9, pp. 1221-1238
profitability efficiency model. The use of the models is illustrated using data from the branches of a commercial bank. Empirical … of the provided services and profitability, rather than by benchmarking these three dimensions separately. Relationships … are also established between operational efficiency and profitability, and between operational efficiency and service …
Persistent link: https://www.econbiz.de/10009209356
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International Joint Venture (IJV) marketing performance: alternative approaches to performance measurement
Julian, Craig C. - In: International Journal of Business Performance Management 7 (2005) 3, pp. 334-348
This paper assesses International Joint Venture (IJV) marketing performance in the Republic of Thailand, as opposed to general business performance. Furthermore, the paper develops an objective measure to assess IJV marketing performance and compares two different types of measures for measuring...
Persistent link: https://www.econbiz.de/10010669306
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An investigative study of operational performance and service quality of Indian public sector banks
George, Sajeev Abraham; Chattopadhyay, Nilanjan - In: International Journal of Business Performance Management 13 (2012) 3/4, pp. 408-425
. Linkages between operational efficiency, service quality and profitability of these banks have also been investigated. …
Persistent link: https://www.econbiz.de/10010669408
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The Significance of Strategic Service Innovation Management in Retailing
TANASE, George Cosmin - In: Romanian Distribution Committee Magazine 3 (2012) 3, pp. 36-40
Innovation is the key to the creation of a sustainable competitive advantage in most industries. Since costs and cost reductions play an important role in service management, the service innovation process must be discussed from a service operations point of view. An important objective of...
Persistent link: https://www.econbiz.de/10010747892
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Customer Metrics and Their Impact on Financial Performance
Gupta, Sunil; Zeithaml, Valarie - In: Marketing Science 25 (2006) 6, pp. 718-739
The need to understand the relationships among customer metrics and profitability has never been more critical. These …
Persistent link: https://www.econbiz.de/10008788092
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School Choice and School Quality in the US
Nechyba, Thomas - In: CESifo DICE Report 2 (2004) 4, pp. 33-38
Persistent link: https://www.econbiz.de/10005037313
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An Investigation of Auditor and Client Tenure
Sinason, David H.; Jones, Jefferson P.; Shelton, Sandra … - In: American Journal of Business 16 (2001) 2, pp. 31-40
The purpose of this study is to examine the duration of the auditorÕs relationship with a client and factors that affect audit firm tenure. The duration of the auditor and client relationship has been cited as possibly affecting the risk of a loss of auditor independence. Also, audit firm...
Persistent link: https://www.econbiz.de/10010610909
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Investigating the Effect of Audit Quality on Over-investment Using Measures of Auditor Specialty and Audit Tenure for Listed Companies in Tehran Stock Exchange
Moeinadin, Mahmoud; Khaneghah, Jamal Barzagari; … - In: International Journal of Academic Research in … 3 (2013) 4, pp. 229-244
The main objective of this study was to investigate the effects of audit quality on over-investment in listed companies in Tehran Stock Exchange. In order to measure audit quality, two variables, namely auditor tenure and auditor expertise were used. The study population comprised three selected...
Persistent link: https://www.econbiz.de/10010729202
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Audit Tenure: An Assessment of its Effects on Audit Quality in Nigeria
Adeniyi, Segun Idowu; Mieseigha, Ebipanipre Gabriel - In: International Journal of Academic Research in … 3 (2013) 3, pp. 275-283
The purpose of this study is to examine the relationship between the tenure of auditor and audit quality in Nigeria. The Binary Logit Model estimation technique was use to analyze the relationship between the tenure of an auditor and audit quality. Further research should consider other vital...
Persistent link: https://www.econbiz.de/10010706186
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The Provision of Non-Audit Services, Audit Fees and Auditor Independence
Ahmad, Ayoib Che; Subramaniam, Nava - In: Asian Academy of Management Journal of Accounting and … 2 (2006) 1, pp. 21-40
Although internal auditing (IA) services have been traditionally performed in-house, organizations are increasingly outsourcing such services. Using a Transaction Cost Economics (TCE) perspective, this study examined the influence of several organizational-level variables on the decision to...
Persistent link: https://www.econbiz.de/10010850705