Management control in training institutions is still a missing topic in theoretical and empirical management control research. Therefore the following article presents a framework of management control in training institutions based on the main terms discussed in this context. To illustrate and...

Der Beitrag behandelt die erst kürzlich in der Zeitschrift Die Betriebswirtschaft durch Haller (2004) aufgeworfene Frage, ob und inwiefern ein funktionierendes Qualitätsmanagement Einfluss auf die Wirtschaftlichkeit von deutschen Unternehmen nimmt. Konkret wird im Rahmen einer empirischen...

The authors of this article present the findings of a longitudinal research carried out in the years 2007 and 2008 in a production and service company active in the food & beverages industry. The goal of the research was to identify the one model of organizational culture perceived by the...

Quality management can be used to support strategically the management of innovation. Tools in strategic quality management can be useful in: creating the organizational conditions in which innovations can be developed; supervising and initiating innovation processes; producing innovation content;...

Total Quality Management is an attractive philosophy and its implementation involves many difficulties. Implementation of total quality management requires a profound transformation of the organization so that the appearance of strong resistance is inevitable. For this reason, it is necessary to...

Quality management can be used to support strategically the management of innovation. Tools in strategic quality management can be useful in: creating the organizational conditions in which innovations can be developed; supervising and initiating innovation processes; producing innovation content;...

To improve patient safety, hospitals have implemented interventions to change their culture. Although there is great enthusiasm for these interventions at policy and management levels, we know little about how clinicians talk about “culture” as they do the work of quality and safety...

Estimates produced by the OECD indicate that labour productivity levels are higher in a number of European countries than in the United States, implying that Europe and not the United States is the world technological leader. The author argues that a structural measure of labour productivity,...

This tenth issue of the International Productivity Monitor produced by the Centre for the Study of Living Standards contains six articles. Topics covered are: the puzzling recent behaviour of labour productivity in Canada; an international perspective on Canada's productivity performance since the...