Notwithstanding a growing interest towards performance management systems for universities, little is known on their application to academic departments. Being an institution dedicated to research, a department presents specific characteristics: creativity, professional autonomy, low degree of...

This paper focuses on incubator performance measurement. First, we report the findings of an extensive literature review. Both existing individual measures and more comprehensive measurement systems are discussed. This literature review shows that most incubator researchers and practitioners...

Under the severe competition in higher education market currently, the universities of technology must seek their competitive strengths from every relevant segment as enterprises and improve their operation strategy. This case study aimed to explore the present operation strategies used in the...

This paper presents a method to support the identification of the cause-effect relationships of strategic objectives of a strategy map of a balanced scorecard. A strategy map contains the strategic objectives of an organization, grouped into four perspectives (a) finances, (b) clients, (c)...

Aligning IT to the business and consequently creating business value from IT receive a lot of attention and are high on the agenda in many organisations. Taking care of good alignment is a two-way responsibility that actually starts within the business. Each organisation should own a clear...

This paper analyses the performance of Italian airports. We construct and estimate a data envelopment analysis, under Charnes, Cooper and Rhodes (CCR), Banker, Charnes and Cooper (BCC) and superefficiency models, in order to obtain efficiency scores for 14 airports for the period 2009-2011. In...

Analysis of the strength of value drivers is crucial to understand their influence in the process of free cash flow generation. The paper addresses the issue of value driver measurement and ranking. The research reveals that, value drivers have similar pattern across industries. Furthermore, it...

Organisations focus on reducing costs in their supply chains to increase net income. In order to reduce costs a company needs to know how to measure Supply Chain Cost (SCC). This paper is concerned with SCC and how measurements of SCC are and can be used in industry. The paper describes a...

This paper reports on a survey of performance measurement practices within a sample of Canadian government departments. The empirical findings indicate that performance measures were frequently used in the sample organisations and that these measures were, mainly, used to enhance programme...

Purpose – The purpose of this paper is to develop an assessment methodology that can be used to evaluate performance of small and medium enterprises (SMEs) in the manufacturing sector. Design/methodology/approach – This area of the study focuses on the assessment of performance in...