This paper investigates a single-vendor single-buyer integrated production-inventory model with stochastic demand and imperfect production process. It is assumed that there is an inspection activity on the part of the buyer with a fixed screening rate greater than the demand rate. The vendor...

This study identifies some of the critical service encounters that the outpatients undergo in a health care facility and investigates whether the service encounter related process quality as perceived by the patients leads to patient satisfaction, repeat visit, and recommendation intentions....

The aim of this paper is to build a framework for Quality Process Monitoring and Improvement for SMEs which requires a minimal outlay of resources, and which does not rely on the implementation of external or formal programmes. The Irish economy is heavily dependent on the continual emergence...

Though collaboration is often required in community initiatives, little evidence documents relationships between collaboration and program success. The authors contend that clarification of the construct collaboration is necessary for investigating its contribution to the success of community...

A company's quality performance is necessarily dependent on its internal quality control and improvement efforts, but also subject to reliable delivery of high quality materials and parts from suppliers. This study identifies four key practices in quality-focused supplier relation and...

In this paper, the production process is decomposed for typical manufacturing small and medium sized enterprises (SMEs) and the metrics of the defined sub processes, based on the requirements of ISO 9001:2008, are developed. The weight values of production process performance indicators are...