Previous research has usually assumed full execution of warranty if a product fails within the warranty time. This paper investigates the effect of warranty execution on the expected warranty reserves of a linear pro rata rebate plan. The failure distribution investigated includes the Weibull...

Most processes involve more than one process/product output variable, multiple process input/regulatory variables, and a category of noise variables, which consists of factors not considered in the model, or those external to the process. Since output variables are not necessarily independent of...

The paper attempts to study the impact of household-level heterogeneity on the degree and nature of forest dependency under conditions of declining forest cover and institutional diversity. Based on household-level primary data from twelve villages in five districts of Arunachal Pradesh, India,...

This paper examines the service quality attributes of airlines with regard to their effect on customer satisfaction in a cross-cultural context. The applicability of a modified Servqual instrument as a means of measuring customers' perceptions and expectations is explored using respondents from...