En el presente artículo se plantean tres objetivos. En primer lugar, identificar cómo ha sido la difusión geográfica y sectorial en Latinoamérica de los informes de sostenibilidad del tipo Global Reporting Initiative. En segundo lugar, comparar este patrón de difusión con el patrón de...

This paper offers an up-to-date review on strategic capacity planning in manufacturing companies, with two main objectives: (1) to describe and analyze the strategic capacity planning problems; and (2) to review the mathematical programming models proposed in the literature for dealing with...

This paper examines the impact of information and communication technologies (ICTs) on the firm's human resources (HR) and organizational performance, and analyzes the effect of these changes on its competitiveness. The data were taken from 405 travel agencies. Structural equation analysis...

Given the increasing interest worldwide in the growth of new technology-based companies, the aim of the present paper is to contribute to the future design of patent commercialization and spin-off creation units on behalf of university authorities and national or regional innovation agencies....

Technology Transfer Offices (TTOs) are the main institutions responsible for the establishment of university–industry partnerships. R&D contracts exemplify the indirect mechanisms through which enterprises and universities collaborate on a win–win basis. This study addresses organizational...

This paper assesses university efficiency from a multidimensional perspective. First, the study scrutinizes universities using an efficiency measure that incorporates knowledge transfer outputs in the objective function. Second, a cluster analysis complements the efficiency model giving a more...

The purposes of this study are twofold: (i) to propose and apply a scale to measure service recovery in the electronic banking (e-banking) sector; and (ii) to examine the relationship between service recovery and customer loyalty in the setting of e-banking services. An online questionnaire is...

As quality management has become more important in the tourist sector, the implementation of standardised quality management systems has become more common in this industry. A forerunner in this development has been the Spanish tourist sector, in which 17 specific quality management standards...

Cooperatives are the basis of the social economy in many agricultural sectors. The present research work investigates the management situation of the olive oil cooperatives in Spain. The study identifies a typology of cooperatives based on their attitudes towards to the sector: three categories...

This article analyses different factors that influence the purchasing behaviour of online supermarket customers. These factors are related to both the appearance of the website as well as the processes that take place when making the purchase. Based on these analyses, the various groups of...