Churchill, Anthony; Dada, Ezekiel; Barros, Alexandre G. de - In: Journal of Air Transport Management 14 (2008) 3, pp. 151-158
The paper is concerned with passenger orientation, commonly called wayfinding, in airport terminals. Previous work has … effects of the number of decision points and level changes on the ease of wayfinding into a new model of the visibility index … that is compared with an existing model. The level of service for wayfinding as experienced by users is examined using …