Langhe, Bart de; Osselaer, Stijn M.J. van; Wierenga, Berend - In: Organizational Behavior and Human Decision Processes 115 (2011) 2, pp. 238-252
This article challenges the view that it is always better to hold decision makers accountable for their decision process rather than their decision outcomes. In three multiple-cue judgment studies, the authors show that process accountability, relative to outcome accountability, consistently...