Textual data has become increasingly common in business analytic data sets. While concept-based text mining offers a method of extracting meaningful information from text data, methods for monitoring of customer perceptions of business processes and products that are discussed in...

A proposed technique for forming reliable prediction intervals for the future demand rate of existing products with observed demand of zero is illustrated using methodology adapted from software reliability. By using the demand information from a group of products which includes slow-moving...

As emerging markets open, they attract large domestic and international retailers, which compete with traditional local small stores. This study investigates whether this influx of large stores is inevitable, by focusing on consumers' motivation for selecting a retail store, and the association...

The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA’s leadership triad and knowledge management in an e-government...

Patient perceptions of health care quality are critical to a health care service provider's long-term success because of the significant influence that perceptions have on the outcome of the healthcare process and on patient behavioral decisions. It is a critical strategy for health care...