insights into the effect of service quality and satisfaction on customer loyalty across different consumption stages. This … study examines the impact of service quality and satisfaction on customer loyalty among novice and experienced customers in … groups; service quality is a major driver of loyalty only for novice customers, while overall satisfaction is a major driver …

and PU and PEOU, between PEOU and satisfaction and finally between satisfaction and loyalty. The study finally provides …

and PU and PEOU, between PEOU and satisfaction and finally between satisfaction and loyalty. The study finally provides …

This study aims to develop a model of investors’ investment behavior towards satisfaction and loyalty. Using a … performance and service quality have significant impact on investor’s loyalty, through trust and satisfaction as the intervening … investor’s trust, satisfaction and loyalty. The analysis further shows that the investor’s loyalty is significantly affected by …

satisfaction levels obtained and in client loyalty. …Quality has become highly important, and many decisions regarding consumption are based on the degree of satisfaction …

face an increasingly competitive environment. In this context, university image, satisfaction, identification and loyalty … endeavours a general objective: to analyse the influence of university image, satisfaction and graduated …-university identification on graduate loyalty. After reviewing specific literature, three hypotheses are proposed, linking these constructs with …

identify the type of benefits from the relationship with major influence in customer satisfaction and loyalty towards the … benefits as an antecedent of customer satisfaction, and the effect of the latter on customer loyalty. … organization in terms of customer loyalty for four types of retailing activities. As result, we observe the role of confidence …