In the today’s competitive world, the organizations’ survive depends on its customers. Indeed, customer loyalty is one of the main factors for achieving competitive advantage. On the other hand, services quality is one of the most important effective factors on the customers’ loyalty....

This study assessed employee perceptions of service quality in the Namibian hotel industry using the SERVQUAL approach.  The data for the study were collected from 77 employees drawn from two large hotels in Windhoek who were surveyed using a questionnaire covering five service quality...

The quality level of services has to be constantly controlled, especially under conditions of competition increasing and limited resources. However, considering that service performance analyses are based on stakeholders' judgments, they can be characterized by possible uncertainties related to...

This study aimed to compare the service quality of public and private clubs in lorestan province using SRERVQAL model. This was a descriptive- survey field study. The population consisted of 310 subjects including the managers and costumers of private and public clubs. The research tool was two...

Information systems (IS) researchers are increasingly concerned by the paucity of research on how user adaptive strategies to information technology (IT) influence IT adoption and success (Beaudry et Pinsonneault 2005; Benbasat et Barki 2007). Drawing on the Information Systems Success Model (ISM)...

Overall, IS research provides powerful tools that allow understanding individual acceptance and use of systems. However, researchers are increasingly concerned that it provided very little indications about how user adaptive strategies to IT influence IT adoption and success. Drawing on the...

The continued decline of voice revenues is pushing mobile operators in Taiwan turn into data and content services for exploring new revenue opportunities and raising ARPU. This study aims to discuss the critical determinants of the internet user's adoption of 3.5G mobile broadband services in...

Au global la recherche en systèmes d’information (SI) propose de nombreux et utiles outils qui permettent de comprendre l’adoption des technologies de l’information. Il a cependant été offert peu d’indications sur l’influence des stratégies d’adaptation (Beaudry et Pinsonneault 2005;...