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INVESTIGATING THE PERCEIVED SERVICE QUALITY IN CROATIAN RESTAURANT INDUSTRY USING DINESERV MODEL
MARKOVIC, SUZANA; RASPOR, SANJA - In: JOURNAL STUDIA UNIVERSITATIS BABES-BOLYAI NEGOTIA (2010)
The purpose of this study is to assess perceptions of restaurant customers and to determine the factor structure of perceived restaurant service quality. A modified DINESERV model was applied. The model was tested on the sample of 32 restaurants on the Opatija Riviera (Croatia), resulting with...
Persistent link: https://www.econbiz.de/10010838256
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Customer satisfaction and service quality in Islamic banking: A comparative study in Pakistan, United Arab Emirates and United Kingdom
Rehman, Asma Abdul - In: Qualitative Research in Financial Markets 4 (2012), pp. 165-175
of service quality (CARTER model) in Islamic banks of Pakistan, the UK and UAE. Design/methodology/approach – This study … a comparative study of customer satisfaction and service quality dimensions (CARTER model) of Islamic banks in Pakistan …
Persistent link: https://www.econbiz.de/10010639491
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Measurement of Service Quality Perception and Customer Satisfaction in Islamic Banks of Pakistan: Evidence from Modified SERVQUAL Model
Ali, Muhammad; Raza, Syed Ali - Volkswirtschaftliche Fakultät, … - 2015
customers of Pakistan Islamic bank customers. This study employed a modified SERVQUAL model by introducing a unique dimension of … city of Pakistan. Results from regression analysis revealed that the multi-dimensional service quality scale is positively … importance of service quality aspects in maintaining the customer satisfaction in Islamic bank of Pakistan. In addition, the …
Persistent link: https://www.econbiz.de/10011272018
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From cost accounting to customer accounting in the restaurant industry
Carlback, Mats - In: International Journal of Revenue Management 4 (2010) 3/4, pp. 403-419
The aim of this paper is to discuss the testing, diffusion and application of newly developed experience accounting (EA) system to academics and practicians in the hospitality industry. As the EA system is based on the production of experiences, it will be important to test and diffuse the idea...
Persistent link: https://www.econbiz.de/10010816756
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The New Food Safety Standard ISO 22000. Assessment, Comparison and Correlation with HACCP and ISO 9000:2000. The Practical Implementation in Victual Business
Mamalis, Spyridon; Kafetzopoulos, Dimitrios P.; … - European Association of Agricultural Economists - EAAE - 2009
The present paper aims to study the application of new standard of food safety: ISO 22000:2005 in the catering industry. At the beginning the study made a comparison between ISO 22000 with the HACCP system and the ISO 9000:2000 standard, in order to identify their similarities and differences,...
Persistent link: https://www.econbiz.de/10008555574
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Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan; Wolf, Cornelia - Fakultät Wirtschaftswissenschaften, Technische … - 2002
werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …
Persistent link: https://www.econbiz.de/10009207037
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HERAUSFORDERUNGEN DES LANDHANDELS UNTER VERÄNDERTEN MARKTBEDINGUNGEN: THEORETISCHE ÜBERLEGUNGEN UND EMPIRISCHE EVIDENZ
Schulze, Birgit - Gesellschaft für Wirtschafts- und Sozialwissenschaften … - 2012
Kundenzufriedenheit empirisch überprüft. Eine Fokusgruppen-Diskussion mit Landwirten beleuchtet die landwirtschaftlichen Sichtweise auf … Landwirten aus Nord- und Nord-Ostdeutschland wird untersucht, welche Leistungen der Landhändler zu Kundenzufriedenheit führen und … zeigen, dass neben der Konditionenpolitik auch die Serviceprofilierung entscheidend für die Kundenzufriedenheit ist. Die …
Persistent link: https://www.econbiz.de/10011070466
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AN EMPIRICAL INVESTIGATION OF CUSTOMER SATISFACTION AND BEHAVIORAL RESPONSES IN PAKISTANI BANKING SECTOR
ISHAQ, Muhammad Ishtiaq - In: Management & Marketing 6 (2011) 3
cultures of developing countries like Pakistan. Accordingly, this current study looks for the impact of customer satisfaction … on their behavioral responses in banking sector of Pakistan. Therefore, recognition of significant determinants of …
Persistent link: https://www.econbiz.de/10009319522
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Customer Satisfaction for Cellular Phones in Pakistan: A Case Study of Mobilink
Hafeez, Shakir; Hasnu, SAF - In: Business and Economics Research Journal 1 (2010) 3, pp. 35-35
Pakistan’s mobile sector is relatively low because it is an emerging industry, new players are entering in this market and …
Persistent link: https://www.econbiz.de/10008691702
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A structural equations approach to assessing alternative service quality metrics within an extended service quality, customer satisfaction, customer loyalty model
Tsoukatos, Evangelos; Koulentaki, Maria - In: Global Business and Economics Review 13 (2011) 3/4, pp. 222-239
This study contributes to the setting/industry specific metrics vs. the SERVQUAL metric debate. It also revisits the causality of relationships between customer loyalty dimensions and the effects of customer satisfaction on the latter. Evidence drawn from Greek banking, was analysed under a...
Persistent link: https://www.econbiz.de/10010668988