Gittell, Jody Hoffer; Cameron, Kim; Lim, Sandy; Rivas, … - Economics and Econometrics Research Institute (EERI) - 2005
The terrorist attacks of September 11th, 2001 affected the U.S. airline industry more than almost any other industry. Certain of these companies emerged successful, however, and demonstrated remarkable resilience while others languished. This investigation identifies the reasons why some airline...