This paper seeks to examine the healthcare service delivery and customer satisfaction in Fiji. This study uses the functional and psychological dimensions of customers' satisfaction as the basis for formulating a strategy for delivering healthcare services to the best of customer/patient's...

The purpose of this paper is to highlight the benefits of using Marketing Information System (MkIS) for Small and Medium Enterprises (SMEs) in Fiji. The paper comprises of quantitative data, which is comprehensively analysed statistically. Structured questionnaire was used to collect data from...

Many countries of the world are now promoting themselves as international medical centres and attracting patients from across the globe. With competition in medical tourism intensifying further, India must conquer a share of the international medical services market to stay in the competition....

Government run hospitals in Fiji are not well equipped in terms of facilities, specialist doctors, nurses and various specialised medical supplies. For government-run hospitals in Fiji, the real measure of success is that of patient satisfaction delivered across all areas of hospitals and...

While prior research confirms a positive relationship between organizational capabilities and performance in more developed and emerging economies, this research investigates technology and marketing capabilities in enterprises operating in a highly constrained economic context. Additionally,...