Ng, Siew Imm; Sambasivan, Murali; Zubaidah, Siti - In: Journal of Air Transport Management 17 (2011) 5, pp. 309-313
This paper develops and tests a comprehensive model for job satisfaction amongst flight attendants with antecedents and outcomes that are germane in the context of airlines. The antecedents are: jetlag, role overload, emotional exhaustion, personal accomplishment, and depersonalization, and the...