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TQM and service quality: a survey of commercial banking industry in Malaysia
Sit, Wen-Yi; Ooi, Keng-Boon; Loke, Siew-Phaik; Han, … - In: International Journal of Services, Economics and Management 3 (2011) 1, pp. 78-91
between the dimensions of TQM and service quality. The results revealed that TQM dimensions such as leadership, strategic …
Persistent link: https://www.econbiz.de/10009353008
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The serving organisation and leadership for sustainable human development
Szilas, Roland Ferenc - In: World Review of Entrepreneurship, Management and … 10 (2014) 1, pp. 28-39
The paper outlines the development of the foundational anthropological and leadership perspectives on dominant human … resource management models. Two influential HRM models (the Michigan model and the Harvard model) are described in detail, with … consideration of the assumptions they make about human nature and the leadership principles they are based on. After evaluating …
Persistent link: https://www.econbiz.de/10010732435
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Integrating TQM and HRM to achieve a higher knowledge sharing in Malaysian service firms: an SEM approach
Ooi, Keng-Boon; Arumugam, Veeri; Lee, Voon-Hsien; Wooi, … - In: International Journal of Services, Economics and Management 4 (2012) 3, pp. 186-208
selected TQM/HRM practices was partially correlated with the knowledge sharing behaviour, with leadership being the most … (TQM/HRM) practices on employees' knowledge sharing behaviour, with the Malaysian service organisations being the main … dominant factor. In terms of originality, this study has contributed in the advancement and enhancement of the TQM/HRM …
Persistent link: https://www.econbiz.de/10010816552
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Mehmed the Conqueror as a Case Study on Transformational Leadership
Genc, Nurullah; Iyigun, N. Oyku; Yalcintas, Murat - In: Eurasian Journal of Social Sciences 3 (2015) 1, pp. 25-29
Recent research on transformational leadership around the world has established a number of empirical studies. The aim … of the present study is to investigate the role of transformational leadership of Mehmed the Conqueror. One of the most … important objectives of the study is to analyze the underlying dimensions of transformational leadership features (such as being …
Persistent link: https://www.econbiz.de/10011266431
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An analysis of cultural shifts - the examples of Luxembourg, France, Germany
Schinzel, Ursula - In: World Review of Entrepreneurship, Management and … 11 (2015) 2/3, pp. 308-326
The purpose of this research is to investigate the cultural shifts in Hofstede's cultural dimensions individualism, power distance, uncertainty avoidance, masculinity, long-term orientation, indulgence versus restraint, and monumentalism in Luxembourg, France and Germany. The design of the...
Persistent link: https://www.econbiz.de/10011266496
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Human Resource Management And The Search For The Happy Workplace
Peccei, R.E. - Erasmus Research Institute of Management (ERIM), ERIM … - 2004
(OB) and Human Resource Management (HRM) in the Department of Management at King’s College London. His research … interests include the study of the impact of HRM on organisational performance and employee well-being, the transformation of … macro-micro-macro relationships in OB and HRM. Within this perspective, together with colleagues from King’s, Birkbeck …
Persistent link: https://www.econbiz.de/10005304720
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Creating ethical organisational cultures by managing the reactive and proactive workplace bully
Hood, Jacqueline N.; Jacobson, Kathryn J.L.; III, Harry … - In: International Journal of Economics and Business Research 3 (2011) 1, pp. 29-41
Organisations in the current economic climate might conclude incorrectly that being hard and even abusive to employees will serve a useful purpose. However, we will argue that organisations that will survive the current economic turbulence are those that follow ethical principles by managing...
Persistent link: https://www.econbiz.de/10009352444
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Personnel Economics: Strengths, Weaknesses and Its Place in Human Resource Management
Dilger, Alexander - In: management revue. Socio-economic Studies 22 (2011) 4, pp. 331-343
Personnel economics is a rather young academic (sub-)discipline that applies (micro)economic methodology and insights to the personnel function of companies. It is scientifically fertile and complementary to other disciplinary approaches to personnel issues. Instead of that, an approach without...
Persistent link: https://www.econbiz.de/10009399403
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Human Resource Management And The Search For The Happy Workplace
Peccei, Peccei, R.E. - Erasmus Research Institute of Management (ERIM), … - 2004
(OB) and Human Resource Management (HRM) in the Department of Management at King’s College London. His research interests … include the study of the impact of HRM on organisational performance and employee well-being, the transformation of work and …-micro-macro relationships in OB and HRM. Within this perspective, together with colleagues from King’s, Birkbeck College and the London School …
Persistent link: https://www.econbiz.de/10010837404
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Human resource excellence in software industry in India: an exploratory study
Prasad, P. Arun; Kamalanabhan, T.J. - In: International Journal of Logistics Economics and … 2 (2010) 4, pp. 316-330
To explore the significant role of human resource practices in Indian software industry, in-depth interviews were conducted with heads and senior human resource managers. The interview questions for this study were structured broadly on human resource practices such as staffing, training and...
Persistent link: https://www.econbiz.de/10010668807