advantage, gain competitive differentiation and reputation among customers by achieving a high degree of customer satisfaction …. Hotel customer satisfaction would be impossible if the hotel management does not perform periodic evaluations on customer … satisfaction and quality, which are the focus of this paper. Therefore, this paper focuses on customer satisfaction measured by the …

This paper is focused on hotel customers' internal and external satisfaction. Some previous studies had only focused on … the customers' external satisfaction and only a few studies had managed to link between the two variables. The study also … satisfaction, such as customer satisfaction towards the service and facilities provided by the hotel. The main focus of the study …

order of the model is that perceived constraints and satisfaction depend on expectation and travel motivation and that these …, motivations, perceived constraints and satisfaction with place identity, to be related to destination attachment. Originality of … in relation to customer satisfaction, reporting the findings from Croatia. Therefore, it contributes to the existing …

innovative employee management practices has a causal impact on firm performance, employee retention and customer satisfaction. …

werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit … raised that it could in-crease customer satisfaction and strengthen customer loyalty. Therefore, a more in-depth question …

Kundenzufriedenheit empirisch überprüft. Eine Fokusgruppen-Diskussion mit Landwirten beleuchtet die landwirtschaftlichen Sichtweise auf … Landwirten aus Nord- und Nord-Ostdeutschland wird untersucht, welche Leistungen der Landhändler zu Kundenzufriedenheit führen und … zeigen, dass neben der Konditionenpolitik auch die Serviceprofilierung entscheidend für die Kundenzufriedenheit ist. Die …

. Our findings show that visitors clearly view this museum from a holistic perspective: overall satisfaction was greater … than satisfaction regarding any individual items. In this respect, the holistic approach appeals especially to younger … exclusively to the Anne Frank House, the innovative approach used to measure visitor satisfaction can be applied to any en …