Stelling, Mark Thomas; Roy, Rajkumar; Tiwari, Ashutosh; … - In: The Service Industries Journal 30 (2008) 13, pp. 2239-2260
The design of business processes often ignores detailed consideration of service cost. With competitive market pressure, this has become a key factor for the service sector. The ideas discussed in this paper are a result of research into automating the re-engineering of business processes. This...
