Kindström, Daniel; Kowalkowski, Christian; Sandberg, Erik - In: Journal of Business Research 66 (2013) 8, pp. 1063-1073
services to their portfolio, which requires a greater focus on service innovation if they are to remain competitive. A major … essential dynamic capabilities of sensing, seizing, and reconfiguring needed for service innovation. The research study reported … better fit with service innovation activities. Eight qualitative case studies of product-centric firms form the basis of the …