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Innovation and the customer participation are central issues in research focusing on the performance of firms. However …, the current literature offers little guidance on the extent of connection between firm innovation capabilities and … customer participation and how they work together to enhance the quality of services and drive firm performance. Drawing on the …
Persistent link: https://www.econbiz.de/10010869640
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and today's innovation and design issues, we indicate theoretical and managerial implications emphasizing the interest of …
Persistent link: https://www.econbiz.de/10009401084
tends to explore the innovation activities in cultural parks in Taiwan, from the aspect of cultural value. Nevertheless …, research on cultural parks in Taiwan still focuses on architecture design and reuse of space; studies on Service Innovation are … rather few. This study therefore aims to discuss Service Innovation in cultural parks themselves. With questionnaire survey …
Persistent link: https://www.econbiz.de/10011094504
and competitive growth of services in the region. Agriculture and manufacturing industries also need service innovation to … systemic policies to fully integrate services in the existing innovation policies. The case studies coordinated by the Inter … hampering innovation in services. The first policy priority would be to raise the awareness of the topic in the policy and …
Persistent link: https://www.econbiz.de/10010672867
services to their portfolio, which requires a greater focus on service innovation if they are to remain competitive. A major … essential dynamic capabilities of sensing, seizing, and reconfiguring needed for service innovation. The research study reported … better fit with service innovation activities. Eight qualitative case studies of product-centric firms form the basis of the …
Persistent link: https://www.econbiz.de/10011050028
The purpose of this qualitative research is to explore the role of service quality on customers’ patronage decision of Malaysian health insurance products. Through a critical review of the literature about service quality and customers’ patronage intention this research proposed a...
Persistent link: https://www.econbiz.de/10010850288
This study evaluates major factors (i.e. service quality, brand perception and perceived value) affecting on customers’ satisfaction in e-banking service settings. This study also evaluates influence of service quality on brand perception, perceived value and satisfaction in e-banking....
Persistent link: https://www.econbiz.de/10010857648
The aim of this paper was to provide a preliminary comparative investigation of the customer satisfaction in ATM service of public and private sector banks in India. For this investigation primary data was collected from 150 respondents of public and private sector banks through a structured...
Persistent link: https://www.econbiz.de/10009643308
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