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Zu jung oder zu alt für eine Lehre? Altersdiskriminierung bei der Ausbildungsplatzvergabe
Imdorf, Christian - In: Journal of Labour Market Research 45 (2012) 1, pp. 79-98
revealed the operations of age discrimination in hiring apprentices, the paper concludes that both the school leavers’ delayed …
Persistent link: https://www.econbiz.de/10010995528
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Shareholder Welfare in Minority Freeze-Out Bids: Are Legal Protections Sufficient? Evidence from the U.S. Market
Bates, Thomas W.; Linck, James S. - In: CESifo DICE Report 5 (2007) 1, pp. 22-27
Persistent link: https://www.econbiz.de/10005037326
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Geschlechtsspezifische Verdienstunterschiede und Diskriminierung am Arbeitsmarkt: Eine Untersuchung unter Berücksichtigung von Voll- und Teilzeitarbeit
Franz, Nele - Wirtschaftswissenschaftliche Fakultät, Westfälische … - 2011
Annäherung an die Frage, wie viel Verdienstunterschied durch Diskriminierung zustande kommt. Durch die Berücksichtigung von Voll …. In contrast, direct discrimination seems to be less important for the gender-specific earnings-differences. …
Persistent link: https://www.econbiz.de/10010984521
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Linkages between customer service, customer satisfaction and performance in the airline industry: Investigation of non-linearities and moderating effects
Steven, Adams B.; Dong, Yan; Dresner, Martin - In: Transportation Research Part E: Logistics and … 48 (2012) 4, pp. 743-754
The paper investigates the linkages between customer service, customer satisfaction, and firm performance in the US airline industry. In particular, the moderating effects of market concentration and firm dominance on the service–satisfaction–performance relationship are examined. Our major...
Persistent link: https://www.econbiz.de/10010755028
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Meta analysis of banking services in India: a customer centric approach
Verma, Sanjeev; Chaudhuri, Ranjan - In: International Journal of Financial Services Management 3 (2008) 3/4, pp. 216-222
The nature of banking in India is passing through a transformation, due to recent changes in economic, business, legislative, technological and social environments. The pattern of individual disposable income is also changing, with the increasing prosperity of the common man, the growing...
Persistent link: https://www.econbiz.de/10010668733
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Miele: il ruolo strategico della rete di assistenza
Marco, Raimondi - In: Micro & Macro Marketing (2012) 3, pp. 577-588
Miele is a well-known producer of domestic appliances, with a highand top-quality market positioning. As production is concentrated inGermany, the Italian branch is focused on distribution and customerservice. The service network is today one of the strategic assets for thebrand success. Miele...
Persistent link: https://www.econbiz.de/10010650582
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CUSTOMER SERVICE – THE IMPORTANT GOAL OF LOGISTICS
SCRIOSTEANU, Adriana; POPESCU, Daniela - In: Annals of University of Craiova - Economic Sciences Series 1 (2012) 40, pp. 55-60
This paper presents the connection between logistics and customer service. The customer service is one the most powerful elements available of the organization in the search competitive advantage, but the least well managed. The message of this article is that performance of customer service...
Persistent link: https://www.econbiz.de/10010627895
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Relationship marketing and customer loyalty:a customer service approach in nigerian companies. in nigerian companies.
Udegbe, Scholastica; Idris, Adekunle.A.; Olumoko, … - In: Manager Journal 12 (2010) 1, pp. 167-176
This paper examines relationship marketing and customer loyalty from the approach of customer service-using some selected companies in Nigeria as a case study. The study clarifies the role of relationship marketing in customer services toward the achievement of customer loyalty via customer...
Persistent link: https://www.econbiz.de/10011075093
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Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan; Wolf, Cornelia - Fakultät Wirtschaftswissenschaften, Technische … - 2002
werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …
Persistent link: https://www.econbiz.de/10009207037
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HERAUSFORDERUNGEN DES LANDHANDELS UNTER VERÄNDERTEN MARKTBEDINGUNGEN: THEORETISCHE ÜBERLEGUNGEN UND EMPIRISCHE EVIDENZ
Schulze, Birgit - Gesellschaft für Wirtschafts- und Sozialwissenschaften … - 2012
Kundenzufriedenheit empirisch überprüft. Eine Fokusgruppen-Diskussion mit Landwirten beleuchtet die landwirtschaftlichen Sichtweise auf … Landwirten aus Nord- und Nord-Ostdeutschland wird untersucht, welche Leistungen der Landhändler zu Kundenzufriedenheit führen und … zeigen, dass neben der Konditionenpolitik auch die Serviceprofilierung entscheidend für die Kundenzufriedenheit ist. Die …
Persistent link: https://www.econbiz.de/10011070466