Caricato, Luigi - In: Symphonya. Emerging Issues in Management (2006) 2 Communication and Global Markets
. From the viewpoint of classic marketing-which developed on the basis of American experience in the field of fast moving … consumer goods-it is no surprise that Direct Marketing was considered a sort of minor discipline, tactical and not strategic …, CRM is not a technology, but a new market-oriented strategy at the service of marketing, sales and communication. …