This paper proposes a conceptual model to test the moderating effect of relational learning on the link between knowledge strategies and innovation. To accomplish this, this study is carried out on healthcare organizations. It has been generally accepted that both explicit and tacit knowledge...

This paper aims to examine the relationships between different types of cultures and effectiveness in Total Quality Management (TQM) implementation. Using Cameron’s framework, we have tested the connection between a quality culture taxonomy and TQM programme performance using data from a...

Purpose – Today, in small and medium-sized enterprises (SMEs), entrepreneurs must take a more strategic perspective that is evidenced by the need to scan the enterprise to discover how they might improve customer relations as well as promote improved entrepreneurial actions. The paper aims to...