A company's quality performance is necessarily dependent on its internal quality control and improvement efforts, but also subject to reliable delivery of high quality materials and parts from suppliers. This study identifies four key practices in quality-focused supplier relation and...

The article presents the tools that enable organizations to assess the effects of improvement of the quality management system, such as internal and external audits; risk management, measures of effectiveness and efficiency of processes, evaluation of customer satisfaction, quality cost...

This article proposes the result of an empirical study about management control, carried out in 91 service firms. In spite of the specificity of management control in a context of service, results bear evidence of a traditional control, not so concerned with this specificity. However, certain...