This study was conducted to reveal the difference between expected service and perceived performance of students about … which were applied. One of the findings of the study is that perceived service quality scores of Anadolu University students … arehigher than Osmangazi University students’scores. In addition, students have given most of the importance to dimensions of …

Structural Equation Modeling (SEM) to test both the antecedents to public servants’ trust in citizens (e.g., job satisfaction …

, satisfaction and likelihood to return to the Museum for Modern and Contemporary Art (MART) of Rovereto (Italy). The empirical data … factors of the museum based on two exogenous variables (push and pull motivation) and two endogenous variables (satisfaction … friends and family. However, visit the city or the region of Trentino has no impact on satisfaction and loyalty to the MART …

The article is devoted to analysis of students perception of distance learning elements using in a traditional studding …

the model. Findings revealed that employees' job satisfaction and employees' investments have a positive effect on the …

The study investigates the relationships among shopping motivation, customer satisfaction and customer loyalty …. Measures based on the literature on the subject were used in this study. Surveys were constructed to 372 students in classroom …-factor solution was obtained. Then, the result model was tested by the Structural Equation Model (SEM). Results show that …

to explore the demand for a new drink using the mean-end chain (MEC) theory and multivariate SEM procedure. The first … perceptions for the product's attributes and preferences using the SEM approach. Conclusive remarks are in terms of suggestions …

analyses the impact of service quality on customer satisfaction and additionally customer satisfaction on consumer loyalty … towards the bank. Data was analysed with SPSS 18.0 and AMOS 18.0. Structural equation modelling (SEM) was used as main …

sector in Romania through findings from an email survey of 78 business customers. Structural equation modeling (SEM) is used … satisfaction, trust, and commitment are the intrinsic factors that best explain its structure. In addition, it was proved that …