Jääskeläinen, Aki; Laihonen, Harri - In: International Journal of Business Performance Management 15 (2014) 3, pp. 243-261
performance measurement in services. Recent research considers service management from many viewpoints like marketing and … different types of services. However, the practical implication of service contingencies on performance measurement practice is …-intensive services, public services and industrial services. Qualitative multiple-case approach is applied. As a result, the paper shows …