Social software applications such as wikis, blogs or social networks are being increasingly applied in firms. These applications can be used for external communication as well as knowledge management enabling firms to access internal and external knowledge. Firms can optimize customer...

Recent Internet technologies and web-based applications, such as social software, are being increasingly applied in firms. Social software can be employed for knowledge management and for external communication enabling access to internal and external knowledge. Knowledge in turn constitutes one...

Social software are today more prevalent in organizational context, providing new ways for work and giving web users new opportunities for interaction and collaboration. This review aims to gain insight into the extent of available scholarly and professional literature on these new tools and...

Recent Internet technologies and web-based applications, such as social software, are being increasingly applied in firms. Social software can be employed for knowledge management and for external communication enabling access to internal and external knowledge. Knowledge, in turn, constitutes...

In this paper we examine how the use of Web 2.0 tools (such as Wikis, Blogs, Social Networking) might provide a digital foundation for a Transactive Memory System (TMS). TMS facilitate knowledge sharing and retrieval processes in groups by the use of a well-maintained knowledge directory. The...

In modern world, big changes are occurring in short time frames, businesses are dealing with information and communication technologies adaptation and updating problems, being such as Internet and Web 2.0. There are different tools that allow efficiency in internal and external communications of...

Web 2.0, also referred to as social media, is the use of the World Wide Web to increase creativity, information sharing, and collaboration among users. Social media is driving the rethinking of many of the principles of economics. The use of social media within supply chains is lagging behind...

It is important for all types of organisations including non-profit organisations (NPOs) to manage knowledge for effective and efficient utilisation of resources. Technology is considered as one of the key enablers of knowledge management (KM) practices but it can be costly to develop and...

With the rise of social media, many library and information services have begun to incorporate a wide variety of social media and social networking applications into their systems and services. Among the mainstream social networking applications, micro-blogging, in general, and Twitter, in...

With the emergence of participative social media, the ways in which stakeholders may interact with companies are changing. Social media and Web 2.0 technologies change gatekeeping mechanisms and the distribution of information. In consequence, organizations must realize that they are...