In this paper, the authors use analytical method of explore factor analysis to determining factors that are components of the corporate customer satisfaction in Ho Chi Minh City (HCMC). This paper conducted during the period from March 2012 to December 2014. The exploratory factor analysis...

Innovation and the customer participation are central issues in research focusing on the performance of firms. However, the current literature offers little guidance on the extent of connection between firm innovation capabilities and customer participation and how they work together to enhance...

Firms increasingly enter into business alliances in an effort to manage the innovation process and with a view to achieving better outcomes. The process therefore likely benefits from greater alliance learning, which can help transform alliance creativity and absorptive capacity into innovative...

Drawing on the climate–attitudes–outcome framework, this article examines the mediating effect of job satisfaction on the relationship between psychological climate perceptions (i.e., service climate, team support, and job security) and the job performance of frontline service...

Knowledge-based competition is leading to collaboration with partners and even competitors as firms pursue appropriate knowledge for innovation which has become a strategic imperative. Inbound open innovation helps increase the innovativeness of the firm by monitoring the operating environment...

The growth of the TiO2 thin films coated on the polypropylene beads was analyzed experimentally in a rotating cylindrical plasma chemical vapor deposition (PCVD) reactor. The precursors for the thin films were generated by plasma reactions, and they deposited on the polypropylene beads to become...