This paper describes the Kingdom of Lesotho’s Poverty Reduction Strategy Paper and National Strategic Development Plan (NSDP) 2012/13–2016/17. NSDP recognizes, as a point of departure, the need and urgency for Lesotho to radically transform its economy. To achieve the National...

Customer Service levels in the Australian water industry.

Purpose – The purpose of this paper is to develop and empirically test the conditions that describe adjustment velocities to reach equilibrium under Cournot's duopoly model. Design/methodology/approach – The paper uses a vector error correction (VEC) framework as the basis for determining...

The order fill rate is less commonly used than the volume fill rate (most often just denoted fill rate) as a performance measure for inventory control systems. However, in settings where the focus is on filling customer orders rather than total quantities, the order fill rate should be the...

This paper studies a distribution system in which a manufacturer supplies a common product to two independent retailers, who in turn use service as well as retail price to directly compete for end customers. We examine the drivers of each firm's strategy, and the consequences for total sales,...

This paper considers a firm's price and inventory policy when it faces uncertain demand that depends on both price and inventory level. The authors extend the classic newsvendor model by assuming that expected utility maximizing consumers choose between visiting the firm and consuming an...

Purpose – The purpose of this paper is to present a next step in Greta Foff Paules' groundbreaking analysis of control-resistance in service work by exploring the work practices of restaurant servers in regard to ways they resist and reshape the tipping system that structures their work life....

An important feature in call center modeling is the presence of impatient customers. In this paper we show, using real data, that we can realistically model the patience distribution by the hyperexponential distribution. Since the hyperexponential distribution is a mixture of exponential...