<em>The critical role of customer relationships in the project risk analysis</em> - The present paper describes a risk analysis approach within industrial projects, showing the evidences from a case study. The method is ‘customer centric’ analyzing how project management and project risk may be...

<em>Supply Chain Visibility for Customer Service. A Method to Identify Opportunity and Risk Areas</em> - In a world of high complexity and dependency from external factors and where timeliness of service is key for customer service, visibility has become a powerful weapon to better manage company...