In contrast to previous research on HR performance evaluation in quality organisational environments, which is mainly confined to the literature and theory-based studies, this paper provides a partial answer to the question: 'what is a typical quality-oriented HR performance evaluation system'?...

Much has been written on the nature of international assigneesâ experiences of managing Multinational Corporation (MNC) affiliates in the context of Western economies. This study aims to broaden the debate and elucidate these issues in the largely overlooked region of Middle East with a...

Using a multiple case study, this paper is concerned with assessing the impact of senior management's approach and attitudes on service quality and its implications for middle and firstline managers. Date from 52 semi-structured interviews representing a variety of managerial levels suggests...

Much has been written on the nature of labour flexibility in the Western context and the extent to which it benefits employers in terms securing them cost-effective operations and flexible workers by offering them contingent work arrangements. Absent in this debate has been any examination of...

Employees' information security policy (ISP) violations are a major problem that plagues organizations worldwide, particularly in the banking/financial sector. Research shows that employees use neutralization techniques to rationalize their ISP violating behaviors; it is therefore important to...

This paper examines the relationship between product quality, product innovation and process innovation, and the relationship between these three operational performance measures and business performance in terms of sales, profitability and market share. The impetus for this study was driven by...

We focus on entrepreneurial leadership styles and context in Chinese firms. Drawing on exploratory case study evidence from two Chinese high-tech private enterprises, we find that the interaction of multilevel factors (i.e. philosophical traditions and cultural values, organizational, personal...