Understanding of the relationship between the costs of the firm and the value the firm provides to its customers is the key to the ability of the firm to reach its profit potential. From this perspective the firm needs to have a thorough understanding of its activities, their costs and their...

Despite several studies on the importance of Performance Measurement Systems (PMS), often their implementation is considered insufficient or unsatisfactory. This situation is motivating research on several issues: PMS design and focus, cultural and technological aspects, and the specific...

Performance Measurement Systems (PMS) implementations are often considered unsatisfactory. The reasons for this situation can be related to PMS design and focus, cultural and technological issues, as well as to the specific contexts of implementation. This article introduces Business Performance...

Recent literature on financial reporting underlines that, in order to meet the changing needs of business reporting users, more information with a forward-looking perspective should be provided, with a focus on those factors that are responsible for longer- term value, including non-financial...

Human capital is one of the most important organizational resources. Nevertheless, companies’ internal and external management control and reporting instruments only marginally take human capital into account. The purpose of this paper is therefore twofold: In the first section, we empirically...

While the relevance of services increased over the last decades, planning and calculation for services is often disregarded. Instead of following a theoretically clear process services are often offered to the customer unsystematically. In this paper a theoretical based concept for...

Interorganizational cost management (IOCM) is a widespread approach to reduce costs throughout different organizations in the supply chain. Numerous case studies showed that a culture of partnership is required to secure a successful use of IOCM. Based on a large scale empirical study using...

Shaping the European financial markets remains an important political task. The political discussion on this issue has recently gained momentum at the national and European level. Therefore, stability and sustainability to safeguard a smooth market development is of utmost importance. The...

The importance of sustainability orientation in the assessment of innovation becomes increasingly important as firms face macro-structural transformations, strong competition and stakeholder pressure towards sustainable conduct. However, traditional approaches to innovation assessment focus on...