Ooi, Keng-Boon; Arumugam, Veeri; Lee, Voon-Hsien; Wooi, … - In: International Journal of Services, Economics and Management 4 (2012) 3, pp. 186-208
(TQM/HRM) practices on employees' knowledge sharing behaviour, with the Malaysian service organisations being the main … selected TQM/HRM practices was partially correlated with the knowledge sharing behaviour, with leadership being the most … dominant factor. In terms of originality, this study has contributed in the advancement and enhancement of the TQM …