Prabhaker, Paul R.; Sheehan, Michael J.; Coppett, John I. - In: Journal of Business & Industrial Marketing 12 (1997) 3/4, pp. 222-235
Changes in market conditions and trends often point to the need for changes in the marketing approaches being used … shortcomings of marketing approaches and vehicles developed in and for earlier times. Corporations are being forced to re … changes call for the development and use of newer sales and marketing tools. Call centers belong to a new breed of potent …