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Eine Analyse des schweizerischen Telekommunikationsmarktes aus der Perspektive des Kunden : 2004 special Multi-channel-Kommunikation
Unterberger, Claudius
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Erat, Andreas
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2004
Persistent link: https://www.econbiz.de/10004880731
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Return on investment des IKT-Einsatzes in contact centern
Erat, Andreas
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2005
Persistent link: https://www.econbiz.de/10004935457
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Management der Automatisierung von Multi-Channel-Kommunikation
Erat, Andreas
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2007
Persistent link: https://www.econbiz.de/10004935470
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