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Delivering customer service : a practical guide to managing successful customer relationships
Payne, Sheila - 1999 - 2. ed
Persistent link: https://www.econbiz.de/10004139413
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Excellent customer service : a team leader's toolkit
Iacovou, Susan; Clemie, Caroline - 1999
Persistent link: https://www.econbiz.de/10004139625
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Designing and delivering superior customer value : concepts, cases, and applications
Weinstein, Art; Johnson, William C. - 1999
Persistent link: https://www.econbiz.de/10004139812
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Knock your socks off selling
Gitomer, Jeffrey; Zemke, Ron - 1999
Persistent link: https://www.econbiz.de/10004139882
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Finding the profit in customer satisfaction : translating best practices into bottom-line results
Barsky, Jonathan Daniel - 1999
Persistent link: https://www.econbiz.de/10004063649
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Customer relationship management in the automotive industry : profiting from improved customer focus
Guest, Mark (contributor) - 1998
Persistent link: https://www.econbiz.de/10004069094
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Are your customers being served? : how to boost profits by delivering exceptional customer service
Rowson, Pauline - 2007
Persistent link: https://www.econbiz.de/10004072349
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Management von CRM-Projekten : Handlungsempfehlungen und Branchenkonzepte
Hippner, Hajo (contributor) - 2004 - 1. Aufl.
Persistent link: https://www.econbiz.de/10004083585
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Handbuch Relationship-Marketing : Konzeption und erfolgreiche Umsetzung
Payne, Adrian (contributor) - 1999
Persistent link: https://www.econbiz.de/10004023002
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Gardez vos clients : 20 clés pratiques pour mieux fidéliser vos clients
Negrouche, Nasser - 1999
Persistent link: https://www.econbiz.de/10004028568