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Agency account handling : avoiding blood, sweat and tears
Sims, Michael - 2004
Persistent link: https://www.econbiz.de/10004421932
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Services management : an integrated approach
Van Looy, Bart (contributor) - 2003 - 2. ed.
Persistent link: https://www.econbiz.de/10004460651
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Marketing a service for profit : a practical guide to key service marketing concepts
Clarke, Greg - 2000
Persistent link: https://www.econbiz.de/10004604714
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Services marketing
Apte, Govind - 2004
Persistent link: https://www.econbiz.de/10004383173
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Service operations management
Johnston, Robert; Clark, Graham - 2001
Persistent link: https://www.econbiz.de/10004719528
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Empowerment : HR strategies for service excellence
Lashley, Conrad - 2001 - [New ed.]
Persistent link: https://www.econbiz.de/10004720247
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Capital and knowledge in Asia : changing power relations
Dahles, Heidi (contributor);  … - 2003
Persistent link: https://www.econbiz.de/10004722708
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Service magic : the art of amazing your customers
Zemke, Ron; Bell, Chip R. - 2003
Persistent link: https://www.econbiz.de/10004726480
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Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders; Johnson, Michael D. - 2003 - 1. ed.
Persistent link: https://www.econbiz.de/10004727850
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The growth of service industries : the paradox of exploding costs and persistent demand
Raa, Thijs ten (contributor) - 2001
Persistent link: https://www.econbiz.de/10004765078