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Tele-stress : relief for call center stress syndrome
Coscia, Stephen - 1999 - 2. ed.
Persistent link: https://www.econbiz.de/10004139496
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Quo vadis Call-Center? : Erfahrungen und Befunde aus IUK-Projekten 1998 - 2003 ; Dezentralisierungsstrategien, nachholende und systematische Personalentwicklung in Call-Centern
Kremer, Sandra; Weißbach, Hans-Jürgen; Henze, Simone - 2004
Persistent link: https://www.econbiz.de/10004103390
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The human face of call centre management
Hook, Kevin - 1998
Persistent link: https://www.econbiz.de/10004222290
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An idea a day for call centre managers
Hook, Kevin - 1998
Persistent link: https://www.econbiz.de/10004222291
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Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed
Friedman, Nancy - 1998
Persistent link: https://www.econbiz.de/10004222322
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Call-Center-Praxis : den telefonischen Kundenservice erfolgreich organisieren
Wiencke, Wolfgang; Koke, Dorothee - 1997
Persistent link: https://www.econbiz.de/10004321443
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Call center performance enhancement using simulation and modeling
Anton, Jon; Bapat, Vivek; Hall, Bill - 1999
Persistent link: https://www.econbiz.de/10004552338
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Call-Center : Entwicklungsstand und Perspektiven ; eine Literaturanalyse
Bittner, Susanne (contributor) - 2000
Persistent link: https://www.econbiz.de/10004552793
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Theorieorientierte Organisationsleitlinien für Call-Center
Nippa, Michael; Hachenberger, Jan - 1999
Persistent link: https://www.econbiz.de/10004553088
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Call-Center - der professionelle Dialog mit dem Kunden
Thieme, Kurt H.; Steffen, Wolfgang - 1999
Persistent link: https://www.econbiz.de/10004557455