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The customer signs your paycheck
Cooper, Frank - 2010
Persistent link: https://www.econbiz.de/10004945424
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Microsoft dynamics CRM 4 for dummies
Scott, Joel; Lee, David; Weiss, Scott - 2008
Persistent link: https://www.econbiz.de/10004952527
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Relationship marketing
Parvatiyar, Atul (contributor); El-Ansary, Adel (contributor) - 2010
Persistent link: https://www.econbiz.de/10004953908
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Effective customer care : [understand needs ; improve service ; build relationships]
Wellington, Patricia - 2010
Persistent link: https://www.econbiz.de/10004956669
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Services marketing : integrating customer focus across the firm
Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D. - 2013 - 6. ed.
Persistent link: https://www.econbiz.de/10009599843
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Uncommon service : how to win by putting customers at the core of your business
Frei, Frances X.; Morriss, Anne - 2012
Persistent link: https://www.econbiz.de/10009496068
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The service dominant logic of marketing : dialog, debate, and directions
Lusch, Robert F. (contributor) - 2006
Persistent link: https://www.econbiz.de/10004280580
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Relationship $elling
Owens, Orv - 2002 - New ed.
Persistent link: https://www.econbiz.de/10004714497
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Relationship marketing : exploring relational strategies in marketing
Egan, John - 2004 - 2. ed.
Persistent link: https://www.econbiz.de/10004420115
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Managing customer relationships : a strategic framework
Peppers, Don; Rogers, Martha - 2004
Persistent link: https://www.econbiz.de/10004421891