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Uncommon service : how to win by putting customers at the core of your business
Frei, Frances X.; Morriss, Anne - 2012
Persistent link: https://www.econbiz.de/10009496068
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Measuring the efficiency of service delivery processes : with application to retail banking
Frei, Frances X.; Harker, Patrick T. - 1996
Persistent link: https://www.econbiz.de/10004379486
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Performance in consumer financial services organizations : framework and results from the pilot study
Frei, Frances X.; Harker, Patrick T.; Hunter, Larry W. - 1995
Persistent link: https://www.econbiz.de/10004379488
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Yum! Brands, Inc.: A corporate do-over
Frei, Frances X.; Edmondson, Amy C. - 2006 - Rev. ed.
Persistent link: https://www.econbiz.de/10004879540