The cyber threat to industrial control systems is an acknowledged security issue, but a qualified dataset to quantify the risk remains largely unavailable. Senior executives of facilities that operate these systems face competing requirements for investment budgets, but without an understanding...

Purpose – This paper aims to demonstrate the value of physical experimentation in coaching to raise client awareness and enhance transformational potential. Design/methodology/approach – This action research case study involved working with an individual coaching client using an experimental...

The current study systematically and thoroughly reviewed the extant literature on e-service quality research to examine 1) how e-service is defined by researchers, 2) how e-service quality is defined by researchers, 3) what e-service quality scales and dimensions have been identified, 4) what...