Zusammenfassung Gütesiegel sind ein Versuch, angebotene Wellnessleistungen transparenter und vergleichbarer zu machen und dem Kunden die Kaufentscheidung zu erleichtern. Der vorliegende Artikel stellt dar, welchen Nutzen Gütesiegel für touristische Anbieter von Wellnessleistungen haben....

Zusammenfassung Die Erlebnisorientierung der Kunden stellt auch die Tourismusbranche vor neue Herausforderungen. Der Beitrag beschäftigt sich mit der Bedeutung von Erlebnisqualität für eine Urlaubsreise und beantwortet die Forschungsfragen, wodurch sich Erlebnisqualität messen lässt und...

With the state in Massachusetts in debt, rising taxes, plummeting housing prices, rising unemployment and a recession, complete with bank failures, company closings and bankruptcies, the Miracle, on which its former Governor Dukakis hoped to enter the White House, has become more of a...

Presents the results of a study on quality management infrastructure practices and quality performance in manufacturing companies located in the North and Central regions of Mexico and the US Midwest region. Seven quality management infrastructure practices – top management support, strategic...

Important evaluation criteria as they are perceived by quality managers in American and US‐based Japanese firms are examined. For this study, three different groups of companies contained within four industries were considered. They included American firms using a traditional approach to...

An industry‐wide analysis of quality management methods was conducted in the chain saw industry. It was found that all other firms have within the past five years followed the industry leader in implementing statistical quality control, vendor management and reliability engineering. The study...

Most quality professionals recommend a core set of attributes as the nucleus of any quality improvement process. These attributes include: (1) clarifying job expectations; (2) setting quality standards; (3) measuring quality improvement; (4) effective super‐vision; (5) listening by management;...

Recent research in manufacturing has investigated the impact of enabling operations management (OM) practices on quality and time‐based performance separately. This research investigates the concurrent impact of supply management, human resources, just‐in‐time (JIT) and cross‐functional...