General Medical Practitioners (GPs) and their practices have been subject to a wide range of mandatory financial and administrative changes in the last few years. Explores the nature of these changes as well as providing insights into the way these demands have been managed, drawing its...

The “new public management” (NPM) “reforms” have been extensive in the public sector in the UK. The paper’s primary focus is on the managerial and organizational effects of these accounting and finance‐led changes in the specific context of schools and GP practices. Central to the...

Purpose – To investigate implementation of benchmarking (BM) in three hospital trusts by adapting receptive context of change model according to BM principles of EFQM business model. Design/methodology/approach – Perceptions of managers, clinicians and finance personnel towards...

Discusses how political parties in Europe, following the trend in the USA, have entered a new era of the permanent election campaign. Describes the more integrated role played by market research and how this process is changing the nature of political parties. Provides an example of such a trend...

Outlines the UK Hops Marketing Board's marketing arrangements prior to, and since, entry into the European Economic Community (EEC) as a case study of changing marketing techniques in the agricultural sector. Examines the views and attitudes of hop growers in the West Midlands towards the...

Examines the historical role of marketing within the British electoral process. Based on historical research and drawing on a voluminous amount of documentary analysis, seeks to assess how and when marketing thinking and techniques first began to gain currency within the British Labour Party...

Examines the context of the voluntary sector and its impact on organisational processes. Provides a selective overview of traditional literature on change management and assesses its relevance for the voluntary sector. Investigates alternative models that could facilitate understanding of change...

A fast‐emerging theme in industrial relations research is that industrial relations systems in West European countries are undergoing decentralization, and that the most effective way for unions to meet this challenge is to “go local” themselves. Argues that the significance and...

The 1980s has been viewed as a period of considerable change in industrial relations. The transformation of the global market and new style management practices have raised important questions regarding the extent and character of continuities and discontinuities. Much emphasis has been placed...

During 1990, one of the largest service sector companies in the UK was in the process of implementing major change. Top management believed that total quality management (TQM) was an appropriate vehicle for such change. However, the research suggested that the quality objectives of the...