Purpose – The purpose of this paper is to clarify the effect of communication satisfaction (CS) on employees’ organizational citizenship behaviors (OCBs), considering the role of organizational trust as a mediating variable within the Iranian cultural context. Design/methodology/approach –...

Purpose – The purpose of this paper is to explain three phases of modernisation change in the Sydney water sector from the early 1980s to 2007 and comments on how those phases of change are likely to be impacting the nascent development of water management processes in Sydney‐based water...

Purpose – The purpose of this paper is to explain how and why the initially ambitious reform of the Dutch water sector turned into a moderate pace of change. The explanations are based on institutional theory. Design/methodology/approach – This paper is a case study at the organizational...

Purpose – Aims to provide a new wireless design for utility management and billing systems using GSM networks that can be used by large utility sites. Design/methodology/approach – Traditional energy and water meters are replaced or enhanced to produce digital readings. A hardware interface...

Purpose – This paper aims to test the 100‐days rapid change model for African public water utilities. Design/methodology/approach – A case study is conducted of three 100‐days rapid change programs in public water utilities in Uganda, Tanzania and Zambia. Findings – The study finds...

Purpose – The purpose of this paper is to carry out an analysis of Italian water utility companies to determine whether their performance was related to certain relevant variables that have been broadly discussed in the existing literature. Among these are ownership structure, size and...

Purpose – The ownership of waterworks is topical in many countries and especially developed countries seem to speak for public ownership instead of private ownership. This paper attempts to provide a new view of the debate between public and private ownership by presenting three public...

This article examines contracting‐out in practice in public health and water services in Ghana. Drawing on in‐depth interviews and discussions with knowledgeable officials, complemented by documentary analysis and secondary sources, the article provides insights into some of the...

This paper examines the operating environment of non‐metropolitan urban water authorities in Victoria, Australia. It analyses the policy framework within which the industry operates and demonstrates that this framework generates inconsistencies between central agency driven economic outcomes...

In treating both sewage and storm runoff, wastewater treatment plants are important to maintaining a healthy environment. If the plant operations managers do not respond correctly to plant conditions, environmental damage resulting in the deterioration of human health may be the result....