Examines the reasons why TQM has had relatively little impact in the hospitality sector and recognizes the greater risks involved in implementing TQM as opposed to a more “technique‐based” implementation. Identifies two requirements for successful implementation – the right initial...

Purpose – Examining the techniques of a management consulting firm comprising actors, directors, producers, writers, musicians and other artists, the article reveals through several case studies how a company of avant‐garde artists has turned the lack of conventional business training from a...

Purpose – This paper aims to show that identification of expectations and software functional requirements via consultation with potential users is an integral component of the development of an emergency department patient admissions prediction tool. Design/methodology/approach – Thematic...

Purpose Given its relative novelty, the field of people analytics remains rather obscure in terms of its success criteria. The purpose of this paper is to unveil some of the hidden secrets of people analytics. Design/methodology/approach The paper reviews the common characteristics of those...

The interrelation between Web publishing and information retrieval technologies is explored. The different elements of the Web have implications for indexing and searching Web pages. There are two main platforms used for searching the Web – directories and search engines – which later became...