Herzfeldt, Alexander Bogislav; Rastorguev, Eugenia; … - In: International Journal of Service Science, Management, … 7 (2016) 4, pp. 63-76
profitability now. Based on a qualitative study with 14 cloud service experts, the authors explore the relationship between cloud … service provider profitability and value facilitation, i.e., the capability to build up resources in advance of future … customer engagements. The authors' results indicate a positive relationship between cloud service profitability and value …