Ramsden, M.; Bennett, R.J. - In: Journal of Small Business and Enterprise Development 12 (2005) 2, pp. 227-243
Purpose – Aims to provide an assessment of the role of external business advice for small to medium‐sized enterprises (SMEs), comparing “soft” outcomes (improved ability to manage, ability to cope), “hard” outcomes (profitability, turnover, reduced costs), and overall satisfaction...